FAQ

Ask Us!

Please scroll down to view answers to some of our most frequently asked questions. This is a great place to start if you’re wondering about product materials, available finishes, delivery times and pricing. If you have a question that is not answered here please ask us!

 

What materials are used to make your Door Handles?

Our door handles are made from high grade Stainless Steel. The door handles are either SOLID or TUBE as indicated on our website.

 

What finishes are available for your door handles, cabinet knobs and cabinet handles?

Our standard finishes include:

  • SATIN Stainless Steel
  • POLISHED Stainless Steel
  • BRASS in a SATIN, POLISHED or ANTIQUE finish.

We can also create a custom finish such as BLACK POWDER COAT or BRONZE.

 

Are your door handles sold as a pair or individual pieces?

Door Handles on a round or square rose:-

All Door Handles on a round or square rose are sold as a PAIR – two pieces for ‘Back to Back’ fitting to your doors.

Door Handles on a long backplate:-

Door Handles on the long back plates are sold as half-sets – fitting to a single side.

Entrance Handles:-

Entrance handles are sold as a PAIR – two pieces for ‘Back to Back’ fitting to your doors.

Cabinet Knobs & Cabinet Handles/Pulls

All Cabinet Knobs are individually priced.

 

Are the website prices for a pair of door handles?

Door Handles on a round or square rose:-

The website prices for Door Handles on a round or square rose are for a PAIR- two pieces for ‘Back to Back’ fitting to your doors.

Door Handles on a long backplate:-

The website prices for door handles on the long backplates are for a half-set – fitting to a single side.

Entrance Handles:-

Entrance handles are sold as a PAIR – two pieces for ‘Back to Back’ fitting to your doors.

 

Does the website price shown for door hardware include GST?

Yes, the price shown is fully inclusive of GST and a tax invoice is provided with every item.

 

Are your door hardware prices negotiable?

From time to time, we are able to offer a discount on our list prices. It’s worth asking!

 

How do I know if I need a right or left handed door handle?

Firstly stand on the inside of the door. If the door handle is required on the left-hand-side then a ‘left hand door internal handle’ is required. If you need the door handle fitted on the right hand side of the door, then a ‘right hand door handle’ is required. The other side of the door requires the opposite external door handle.

 

What type of door can I install your Level Door Handles on?

Our Door Handles can be fitted to pivot doors made from aluminium, steel, wood and solid doors.

 

Do you have installation instructions for your door handles?

Yes, under the ‘Download’ section of our website. Please refer to our written instructions in pdf format or watch our video for step by step installation in motion.

 

What finishes are available for your door handles, cabinet knobs and cabinet handles?

Our standard finishes include Stainless Steel in a polished or satin finish.

Or Brass in an antique, polished or satin finish.

Custom finishes are available on request.

 

Are your products supplied with screws?

Yes, all products are securely packaged and supplied with all relevant screws.

 

Are your Commercial Mortice Locks Fire rated?

Yes, our Commerical Mortice Locks are fire rated in accordance with Australian Standard AS1905.

 

I would like delivery, how will I know what I’m getting?

Every delivery comes with a comprehensive delivery docket. This delivery docket shows the quantity supplied, product code and product description.

 

Where do you ship to?

We ship all over Australia and Worldwide. For deliveries within Australia shipping costs are included at checkout. Please contact us for worldwide deliveries.

 

How long does it take for my door hardware to arrive?

We have a huge range of door hardware In Stock & dispatch is usually within one or two days. Some specialist products take a little longer as specified on the website.

 

Are all of your products guaranteed?

Yes, all products are backed by our 5 year guarantee against defects in workmanship and matarials.

 

Can I make an appointment to meet with your sales team?

Yes! We can schedule a time to meet with you in our Moorabbin showroom or we’ll come to you.

 

Looking for some advice?

Our experienced team can work with you to determine all your door hardware requirements and help choose the door hardware to compliment your overall design.

 

I’m building/renovating and am not sure what Architectural Hardware I need, can you help work it out?

Yes absolutely! Provide us with a copy of your plans and we will do a complete take off and provide you with a detailed, obligation free quotation for all your door hardware. If you don’t have a set of plans, don’t worry we’ll work with you to determine your exact needs.

 

Can I get a sample, just so I’m sure?

Yes, we’re happy to provide you with a sample of any stock item. Simply order on-line or contact us to place your order. In the spirit of our 100% Money back Guarantee we will refund you once the samples have been returned. (Of course the goods should be returned unmarked in saleable condition in their boxes with all screws, parts, etc.)

 

Do you supply custom-made products?

Yes, please call us to discuss your requirements.

 

How do I clean my door hardware?

Your stainless steel hardware can be wiped cleaned with a mild soap and water. Do not use abrasive products or commercial cleaning solutions and always avoid water in lock cylinders.