Our Returns Process
We want you to be completely satisfied with your purchase from Style Finish Design. Please read our returns policy carefully to understand your rights, our requirements, and the steps to process a return.
Verify Eligibility
Check the list of non-returnable items above and ensure you are within the 21-day return window. Ensure you have your original receipt or proof of purchase.
Contact Us (Recommended)
Before shipping your item, we highly recommend calling us at+61 3 8574 7999 or emailing our team to authorise the return.
This prevents you from paying return shipping on an item that may not be eligible.
Pack the Items Securely
Place the items securely in their original packaging, ensuring all screws and parts are included. Pack them in a sturdy shipping box to prevent damage during transit.
If goods are damaged in transit on their way back to us, we cannot accept the return. Include a copy of your original receipt inside the box.
Ship the Items
Ship the package via a trackable delivery service to the following address:
Style Finish Design Pty Ltd
ATTN: Returns Department
1A, 273-275 Wickham Rd
Moorabbin VIC 3189
Australia
Alternatively, you can return the items in-store at this address during our regular business hours.
Refund Processing
Once your return is received and inspected by our warehouse team, we will process your refund within 5-7 business days.
- Approved refunds will be processed using the same payment method as the original transaction.
- The total refund amount will be the original purchase price of the item(s), minus the 25% restocking fee and minus any original freight charges.
Returns Policy
1. Faulty or Defective Goods (Australian Consumer Law)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- No restocking fees apply to faulty, damaged (in transit), or incorrectly supplied goods.
- Please contact us immediately if you believe your item is faulty.
2. Change of Mind Returns
If you have ordered the wrong item or simply changed your mind, we offer returns subject to the following strict conditions:
- Return Window: The items must be returned within 21 days from the date of dispatch or the date they were ready for pickup.
- Item Condition: Goods must be returned in a highly saleable condition. This means they must be unused, uninstalled, free from damage, and include all original packaging, instructions, screws, and vital parts.
- Restocking Fee: A standard 25% handling and restocking fee applies to all eligible Change of Mind returns.
- Shipping Costs: Original freight charges are non-refundable. The customer is responsible for the cost of return shipping.
3. Non-Returnable Items
Due to the specialized nature of our architectural hardware, the following items cannot be returned or refunded for a change of mind:
- Customised Products: Items that are made to order, custom powder-coated, custom electroplated, or modified in any way.
- Special Orders: "Ordered in" products or items that Style Finish Doorware does not keep in standard stock and has ordered specifically from third-party suppliers. (Note: If a supplier agrees to take a special order back, a higher percentage handling fee may apply).
- Specific Hardware: Cylinders and keys are strictly non-refundable.
- Damaged or Incomplete Items: Products that have been damaged by the customer, are missing screws/vital parts, or do not have their original packaging.
Returns FAQs
Regulary Asked Questions
Are custom-made items returnable?
Custom-made and special-order items cannot be returned unless they are faulty or not as described. Please review your order carefully before confirming.
What if my item arrives damaged or faulty?
Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Can I exchange an item?
Yes, exchanges are available subject to stock availability. Please contact us to confirm availability before sending your item back.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.
Who pays for return shipping?
If the item is faulty or we made an error, we cover return shipping costs. For change-of-mind returns, the customer is responsible for return postage.
How do I initiate a return?
Contact us at info@stylefinishdesign.com.au with your order number and reason for return. Our team will provide you with a return authorisation and instructions within 2 business days.
What is your returns policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Custom-made or special-order items are non-returnable unless faulty.
Our store
Address:
1a, 273-275 Wickham Road,
Moorabbin, Victoria 3189,
Australia.
Phone: (03) 8574 7999
Email: sales@style.net.au
